Frequently Asked Questions | Alcozon
Find answers about delivery, payment, returns, original products, gift boxes and Alcozon Membership.
Frequently Asked Questions
Alcozon orders are typically delivered within 15–60 minutes across Tbilisi, depending on location and order volume.
Delivery within Tbilisi costs 5 GEL.
You have 30 days to return your items if you're not satisfied. Products must be unused and in original packaging.
Check our returns policy for more information.
Yes we Have fizical Store. Adress: Arakishvili st. 8 Tbilisi
Yes. You can select your preferred delivery time during checkout when available.
Yes. All products sold by Alcozon are sourced from official importers, distributors, and trusted suppliers.
Product availability is displayed on each product page and may vary by store location.
Yes. Selected products are available through our Cold Delivery service.
We accept secure online payments using major debit and credit cards.
Yes. All transactions are processed through secure payment gateways using industry-standard encryption.
Yes, provided the order has not yet been dispatched.
Returns are accepted only if the product is damaged, defective, or differs from the item ordered.
Alcohol purchases are restricted to individuals aged 18 years or older.
Yes. We offer a range of premium gift boxes and gift packaging options.
